Thank you for taking the time to peruse the details, always feel free to contact me with any questions you may have.

info@luminoshoppe.com

Care

Jewelry can be fragile, so please handle it with care. If in the unusual event of breakage deemed due to workmanship, every effort will be made to replace your piece free of charge. Should your piece experience any issues related to normal wear-and-tear or an accident, please contact me and we can get this sorted out.

A care sheet is included with your order. In addition, all items with sterling silver will be shipped with a polishing cloth.

Current Production & Shipping Time

Made-to-order pieces have a production time of up to 2—3 weeks and then ship immediately.
One-of-a-kind or Ready-made pieces ship within 3—5 business days.

I offer USPS First Class or USPS Priority shipping, which you can select when placing your order.

Accommodations can sometimes be made for more pressing matters. Please contact me if you need assistance.

Gift Wrapping

I package all of my items well enough to give as a gift. If you would like to include a gift message on a handmade card, let me know when you place your order—providing the order # is helpful.

Insurance

Insurance is available for both domestic and international customers if you would like it added to your shipping price.

LUMINO is not responsible for packages lost or damaged through the mail as I have no control over their fleet. I do my best—each order is carefully packaged to provide as much protection as possible and with tracking info. If you are concerned with this and would rather not worry, insurance is recommended. Contact me for a quote.

International Customers

I love to ship to you! Please know that you will responsible for all customs fees, taxes, and duties should they be charged by your country. Please be aware of customs regulations regarding items that cannot be imported into your country.

Refunds & Returns

If you are unhappy with your product upon receiving it, please let me know. I stand firmly behind all of my designs and workmanship. I will gladly work with you to repair any unhappiness.

If the situation cannot be fixed, you are welcome to return the piece(s) to me. I will issue a refund once I have received the item and it is in its original condition (unless it was damaged of course). You will be responsible for return postage.

Wholesale, Consignment, Custom Orders, Collaborations

If you are interested in any of the above, please contact me.